This is an array of resources created to train or retrain library staff on specific job skills.

How to Replace Self-Check Receipt Rolls – mobile-friendly video, no audio so it is easy to use at the machine being serviced

Reference Interview How-to Videos: quick stop-motion videos to demonstrate a few aspects of the reference interview, the library version of a needs-analysis discussion

• Introduction to Reference Interviews
• Reference Interview – Painting
• Children’s Readers Advisory Interview
• Reference Interview Wrap-Up

Shelf-reading Errors Quiz – Pictures of errors found around the library, open-ended to foster discussion